Privacy Policy


Montserrat Utilities Limited (MUL) respects the privacy of its customers and takes the responsibilities regarding security of customer’s information very seriously. MUL is committed to providing customers with a professional, personalized and valuable service whilst safeguarding privacy.

This privacy policy explains how we use the information we collect about our customers; how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy. MUL may update this Privacy Policy from time to time. Customers will be notified about all material changes via the MUL website at least thirty (30) days prior to any changes being implemented.

This policy explains the following regarding MUL’s treatment of personal data:

  1. Definition of personal data;
  2. The practices and procedures MUL follows to collect personal data;
  3. Direct marketing;
  4. Use of cookies;
  5. Security of personal data;
  6. Rights to personal data held by MUL;
  7. MUL enforcement of this Privacy Policy;
  8. What happens when there is a complaint about MUL’s use of customers personal data;
  9.  Any questions about the policy.


Definition of personal data?

Personal data is any information that allows you to be identified. The types of personal data which MUL will collect may include details about the customer’s name, address, telephone number, email address, fax number and date of birth.

Sensitive personal data is any sensitive data relating to customers (this includes information about racial or ethnic origin, political opinion, religious beliefs or other beliefs of a similar nature, membership of trade union, physical or mental health conditions, sexual life, commission or alleged commission of any offence or any proceedings for any offence committed or alleged to have committed  by any customer, the disposal of such proceedings or the sentence of any court in such proceedings).


The practice and procedures MUL follows to collect personal data

MUL collects personal data from customers, whichever is convenient to use at the time, through the use of enquiry and registration forms, or by direct personal contact with customers (for example via email or telephone).  MUL will only use personal information where it is necessary to do so because it is relevant to MUL’s dealing with customers or where consent is given. MUL will not process sensitive information about its customer without their consent.

MUL will, however, use personal data where necessary to do so because it is relevant to MUL’s dealings with customers (i.e. it is relevant to the provision of the goods and/or services that you have requested from MUL) including for billing, customer service and network management.


Direct Marketing

With customer consent, MUL will use their personal data for direct marketing, including the provision of offers for MUL and its services and customers surveys.

MUL will only use the data in a way that is fair and lawful; and, to the extent for MUL to use the personal data in dealings with you and the purposes which are disclosed in the Privacy Policy or for reasons relevant to you giving the personal data to us.

MUL may disclose your personal data to carefully selected business partners or third party suppliers with whom we engage to provide services.  However, MUL will not share your personal data with any other third party other than listed in the Privacy Policy without consent.  Personal data will be disclosed where necessary to provide the services requested.


Use of “Cookies”

MUL may use “cookies” on its website(s). A “cookie” is information that a website puts on hard drive so that it can remember pieces of information whenever clients visit the website and related websites. MUL will use cookies to record personal data about customers when they use the website in order to facilitate future activities. Unless notified by MUL, MUL will not use personal data sent in a cookie for marketing purposes and will not share this personal data with third parties. For customers who prefer not to receive cookies from MUL’s website, they can set their browser to warn them before accepting cookies and refuse them when browser alerts their presence. They can also refuse cookies by turning them off in the browser, but this may impair your experience of MUL’s website. 


Security of personal data

MUL has in place appropriate technical and organizational security measures to prevent unauthorised or unlawful disclosure or access to; or accidental or unlawful loss of or destruction, or alteration; or unauthorised discloser of or access to; or other damage to personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected.  The securely held personal data will only be accessible by selected authorised persons of MUL.


Rights to personal data held by MUL

MUL will only keep the information for as long as we are either required by law or as is relevant for the purposes for which it was collected.

During this period, MUL can be contacted at any time to see the personal data that is held, details as to the source of the personal data, the purposes for which the data is held and being used, details of the parties with whom personal data is shared.  Also to correct, update, supplement or delete any of the personal data.


MUL enforcement of Privacy Policy

MUL can be contacted with regards to questions pertaining to the Privacy Policy.  Contact MUL with any questions or enquiries about the Privacy Policy or complaint about how personal data has been used.


What happens when there is a complaint about MUL’s use of customer’s personal data?

If you make a complaint to the Customer Services Clerk and are unsatisfied with the resolution, please contact the Customer Service Officer.  If your complaint is still not amicably resolved, it will be referred.  Any findings of the misuse of personal data by MUL will be remedied as soon as possible.


Any Questions?

We welcome your views about our website and our privacy policy.  If you would like to contact us with any queries or comments please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. .  Further contact details can be found on the website.